Great British Stays

Under ‘Facilities’ on the pub page, you can see a list of the pub’s main facilities. You should contact the pub directly using the contact details provided in your booking confirmation email with any specific requests or use the “Special Requests” field on the booking form.

For more information about luggage storage, please contact the pub directly using the contact details provided in your booking confirmation.

You can see whether or not the pub has parking under “Facilities” before you make a booking. If the pub requires you to reserve a space, please contact them directly with the contact details provided in your booking confirmation.

Pet policies are always displayed on the pub’s Accommodation Policies when you make your booking and on your confirmation email. Stay in a Pub also identifies ‘Dog Friendly Bedrooms’ within our listings

You can ask the pub about arranging a late check-out when you get there. Just be aware that it depends on what’s available at the time of your stay.

Check-in and check-out times differ for each pub. You can find them in the Accommodation Policies section when you make a booking. If you’ve already made a booking, you can see check-in and check-out times in your confirmation email and when you log into your account.

You can request an early or late check-in in several ways: You can specify your intended check-in time while making the reservation. Alternatively, at the time of booking you can request a check-in time outside of the standard hours using the ‘Special Requests’ field on the booking form. After your booking and prior to your arrival, you can contact the pub directly, using the contact details found in your booking confirmation. Please note that the pub cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night. It’s always best to check with the pub directly in this case, to avoid any disappointment.

Please contact the property directly. You can find their contact information in your booking confirmation email or when you log into your account. For security reasons, never provide your credit card details by email.

Yes, always. Our booking engine uses a secure connection and your personal data and credit card details are encrypted. Your personal data and credit card details are always encrypted. The booking engine’s secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.

All Stay in a Pub member pubs accept MasterCard, Visa Credit and Visa Debit. Some pubs also accept other credit cards, such as American Express. You can see which credit cards a pub accepts in the Accommodation Policies section when making your booking.

We need your credit card details to confirm your booking with the pub. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the pub’s cancellation policy, has not been followed.

Yes, you can but only if you have permission from the card holder. Please state this in the Special Requests box when making your booking. The pub may require authorisation from the card holder. Please also note that any late cancellation any penalties will be charged to the card provided.

Yes, you can use either a VISA Credit, VISA Debit or Mastercard when making your booking. Some pubs will also accept American Express

The charge you see could be any one of the following:

• Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the pub and your credit card provider.
• Deposit or Prepayment: Some pubs require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you booking is eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.

Our Customer Service team is always there for you if you need help with a payment issue. Get in touch with us at [email protected] Please quote your reservation number (found on your confirmation email) in any correspondence.

A valid credit card is needed to complete you booking. You can also make a booking using someone else’s card provided you have their permission. In this case, we recommend that you confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

You cannot use third party vouchers when booking on our website. You will have to follow the procedures described by the organisation who issued the voucher.

No, we don’t charge booking fees.

Each pub has its own breakfast policy. If breakfast is included, you will see it listed in the booking options when you make a booking. If breakfast isn’t included, you can see if the property provides it by checking the available facilities. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

Prices shown include VAT and any local taxes. Tax requirements change from time to time. If tax changes occur after you book and before your stay, the taxes applied to your stay will be those prevailing on the date that you check out. After you book, tax information can be found in your confirmation email, and you can see it when you view your bookings in your account.

The price shown is for the room for the entire length of your stay

Unless specified, all the facilities listed under the room or accommodation type are included in the price. Other items such as breakfast, dinner, taxes or service charges will be specified separately when you book. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

A Double Room has one double bed and a Twin Room has two single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process

You can find the pub’s contact details in the confirmation email and when you view your bookings in your account

Added costs for children or additional guests, if any, are not included in the reservation price. When you make a booking, you can request an extra bed or cot for a child in the “Special requests” box. If you’ve already made a booking, you can request an extra bed or cot using the link provided in the confirmation email or by contacting the pub direct.
We recommend contacting the pub prior to arrival to make sure they have an extra bed or cot for you. You can find their contact details in the confirmation email and when you view your bookings in your account.

As part of the booking process you will be asked your communication preferences. You must opt in to receive our Newsletter and promotions and special offers

Once your booking has been completed, we will send you an email confirming all the details of your booking. This will include the full address of the pub, how much your booking has cost and the payment arrangements. It will also contain a link to our website where you can cancel your booking if necessary

The pub can provide you with an invoice for your stay, so please contact them directly

Be sure to check your email inbox, spam and junk folders. If you still can’t find your confirmation, go to your account within Stay in a Pub and we’ll resend it to you.

This depends on the pub who will do their best to meet your needs, but cannot guarantee your request. You should contact the pub directly if you expect to arrive outside check-in hours

You can cancel your booking from your confirmation email or within your account. You can also change check-in/out times

In some cases. This is determined by the pub’s policies. If you want to pay in advance and are not asked for payment by the booking system, you should complete your booking then contact the pub directly to make payment over the phone. You should quote your Stay in a Pub confirmation number (found on your confirmation email) when you speak to the pub.

Stay in a Pub does not charge a booking fee. Any additional charges or taxes you do see are defined by the pub and local tax rules.

Some properties require a prepayment. The prepayment is an amount charged by the property, ahead of your stay. The date of the payment, and how much is charged, depends on the property’s prepayment policy

You may be charged a prepayment or deposit according to the property’s prepayment policy. This is done to verify your credit card, where a temporary hold is placed on an amount until after check-out. It’s best to contact the property for any charging queries.

You can find this in your booking confirmation.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the pub. You will pay any additional costs to the pub.

Yes, any cancellation fees are determined by the pub and listed in your cancellation policy set out in your booking confirmation email. You may need to pay additional costs to the property in accordance with their booking conditions.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the pub to confirm they got your cancellation.

Please contact the property directly. You can find their contact information in your booking confirmation email or when you log into your account. For security reasons, never provide your credit card details by email.

All Stay in a Pub member pubs accept MasterCard, Visa Credit and Visa Debit. Some pubs also accept other credit cards, such as American Express. You can see which credit cards a pub accepts in the Accommodation Policies section when making your booking.

We need your credit card details to confirm your booking with the pub. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the pub’s cancellation policy, has not been followed.

Yes, you can but only if you have permission from the card holder. Please state this in the Special Requests box when making your booking. The pub may require authorisation from the card holder. Please also note that any late cancellation any penalties will be charged to the card provided.

Yes, you can use either a VISA Credit, VISA Debit or Mastercard when making your booking. Some pubs will also accept American Express

A valid credit card is needed to complete you booking. You can also make a booking using someone else’s card provided you have their permission. In this case, we recommend that you confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

You cannot use third party vouchers when booking on our website. You will have to follow the procedures described by the organisation who issued the voucher.

The price shown is for the room for the entire length of your stay

Unless specified, all the facilities listed under the room or accommodation type are included in the price. Other items such as breakfast, dinner, taxes or service charges will be specified separately when you book. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

A Double Room has one double bed and a Twin Room has two single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process

Once your booking has been completed, we will send you an email confirming all the details of your booking. This will include the full address of the pub, how much your booking has cost and the payment arrangements. It will also contain a link to our website where you can cancel your booking if necessary

The pub can provide you with an invoice for your stay, so please contact them directly

Be sure to check your email inbox, spam and junk folders. If you still can’t find your confirmation, go to your account within Stay in a Pub and we’ll resend it to you.

This depends on the pub who will do their best to meet your needs, but cannot guarantee your request. You should contact the pub directly if you expect to arrive outside check-in hours

You can cancel your booking from your confirmation email or within your account. You can also change check-in/out times

We need your credit card details to confirm your booking with the pub. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the pub’s cancellation policy, has not been followed.

You can find this in your booking confirmation.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the pub. You will pay any additional costs to the pub.

Yes, any cancellation fees are determined by the pub and listed in your cancellation policy set out in your booking confirmation email. You may need to pay additional costs to the property in accordance with their booking conditions.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the pub to confirm they got your cancellation.

You can request an early or late check-in in several ways: You can specify your intended check-in time while making the reservation. Alternatively, at the time of booking you can request a check-in time outside of the standard hours using the ‘Special Requests’ field on the booking form. After your booking and prior to your arrival, you can contact the pub directly, using the contact details found in your booking confirmation. Please note that the pub cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night. It’s always best to check with the pub directly in this case, to avoid any disappointment.

You can find the pub’s contact details in the confirmation email and when you view your bookings in your account

As part of the booking process you will be asked your communication preferences. You must opt in to receive our Newsletter and promotions and special offers

Yes, always. Our booking engine uses a secure connection and your personal data and credit card details are encrypted. Your personal data and credit card details are always encrypted. The booking engine’s secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.

All Stay in a Pub member pubs accept MasterCard, Visa Credit and Visa Debit. Some pubs also accept other credit cards, such as American Express. You can see which credit cards a pub accepts in the Accommodation Policies section when making your booking.

We need your credit card details to confirm your booking with the pub. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the pub’s cancellation policy, has not been followed.

Yes, you can use either a VISA Credit, VISA Debit or Mastercard when making your booking. Some pubs will also accept American Express

The charge you see could be any one of the following:

• Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the pub and your credit card provider.
• Deposit or Prepayment: Some pubs require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you booking is eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.

Our Customer Service team is always there for you if you need help with a payment issue. Get in touch with us at [email protected] Please quote your reservation number (found on your confirmation email) in any correspondence.

A valid credit card is needed to complete you booking. You can also make a booking using someone else’s card provided you have their permission. In this case, we recommend that you confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

For more information about luggage storage, please contact the pub directly using the contact details provided in your booking confirmation.

You can see whether or not the pub has parking under “Facilities” before you make a booking. If the pub requires you to reserve a space, please contact them directly with the contact details provided in your booking confirmation.

We need your credit card details to confirm your booking with the pub. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the pub’s cancellation policy, has not been followed.

Yes, you can but only if you have permission from the card holder. Please state this in the Special Requests box when making your booking. The pub may require authorisation from the card holder. Please also note that any late cancellation any penalties will be charged to the card provided.

In some cases. This is determined by the pub’s policies. If you want to pay in advance and are not asked for payment by the booking system, you should complete your booking then contact the pub directly to make payment over the phone. You should quote your Stay in a Pub confirmation number (found on your confirmation email) when you speak to the pub.

Stay in a Pub does not charge a booking fee. Any additional charges or taxes you do see are defined by the pub and local tax rules.

Some properties require a prepayment. The prepayment is an amount charged by the property, ahead of your stay. The date of the payment, and how much is charged, depends on the property’s prepayment policy

You may be charged a prepayment or deposit according to the property’s prepayment policy. This is done to verify your credit card, where a temporary hold is placed on an amount until after check-out. It’s best to contact the property for any charging queries.

No, we don’t charge booking fees.

Each pub has its own breakfast policy. If breakfast is included, you will see it listed in the booking options when you make a booking. If breakfast isn’t included, you can see if the property provides it by checking the available facilities. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

Prices shown include VAT and any local taxes. Tax requirements change from time to time. If tax changes occur after you book and before your stay, the taxes applied to your stay will be those prevailing on the date that you check out. After you book, tax information can be found in your confirmation email, and you can see it when you view your bookings in your account.

The price shown is for the room for the entire length of your stay

Unless specified, all the facilities listed under the room or accommodation type are included in the price. Other items such as breakfast, dinner, taxes or service charges will be specified separately when you book. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

You can ask the pub about arranging a late check-out when you get there. Just be aware that it depends on what’s available at the time of your stay.

Check-in and check-out times differ for each pub. You can find them in the Accommodation Policies section when you make a booking. If you’ve already made a booking, you can see check-in and check-out times in your confirmation email and when you log into your account.

You can request an early or late check-in in several ways: You can specify your intended check-in time while making the reservation. Alternatively, at the time of booking you can request a check-in time outside of the standard hours using the ‘Special Requests’ field on the booking form. After your booking and prior to your arrival, you can contact the pub directly, using the contact details found in your booking confirmation. Please note that the pub cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night. It’s always best to check with the pub directly in this case, to avoid any disappointment.

Added costs for children or additional guests, if any, are not included in the reservation price. When you make a booking, you can request an extra bed or cot for a child in the “Special requests” box. If you’ve already made a booking, you can request an extra bed or cot using the link provided in the confirmation email or by contacting the pub direct.
We recommend contacting the pub prior to arrival to make sure they have an extra bed or cot for you. You can find their contact details in the confirmation email and when you view your bookings in your account.